4 Slides • 1 Question

ITIL 4 Study Aid Practices - Service Level Management

By Your ITIL 4 Foundation Trainers

2

Multiple Choice

Which statement about requirements for a service level agreement is INCORRECT?

1

Relate to a defined service

2

Relate to defined outputs

3

Reflect an 'agreement' between the service provider and service consumer

4

Simply written and easy to understand

3

Which statement about requirements for a service level agreement is INCORRECT?

4

Answer Bank:

Level of satisfaction
Business metrics
Business-based targets
Service level agreement
Operational metrics
Customer feedback
Actual experience
Customer engagement

5

Fill in the blank answers:

ITIL 4 Study Aid Practices - Service Level Management

By Your ITIL 4 Foundation Trainers

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