Imi
Presentation
•
Professional Development
•
Professional Development
•
Medium
Erick Dejaro
Used 2+ times
FREE Resource
8 Slides • 8 Questions
1
We have a training problem
2
Poll
The lessons I'm creating are making a difference.
Yes
No
Maybe
3
Multiple Choice
How much is the average outsourced call center pricing per agent, per hour in the US?
$10 - 15
$20 - 30
$15 - 25
4
Multiple Choice
How much is the average outsourced call center pricing per agent, per hour in the Philippines?
$15 - 20
$8 - 14
$5 - 10
5
Quick Mafs!
How much do we earn?
6
Poll
Currently, training helps increases our profits.
Yes
No
Maybe
7
Quick Mafs!
How much do we contribute?
8
Open Ended
Step 1. File request
Step 2. Develop lessons
Step 3. Launch Lessons
Step 4. ?
Step 5. Profit!
How do we help with profits?
9
Quick Mafs!
How much do we lose?
10
Open Ended
A _____________ is your call center's commitment to maintaining a certain standard of service to your clients and customers.
11
Service Level Agreement
I promise to answer 75% of calls within 20 seconds.
I promise to keep CSAT average to 85%.
Otherwise...
12
But what about converting lessons to elearning?
13
What about Resiliency Studio lessons?
14
Open Ended
You've heard of absenteeism.
Get ready for presenteeism!
15
Poll
The lessons I'm creating are making a difference.
Yes
No
Maybe
16
意味
Imi
meaning
We have a training problem
Show answer
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