Imi

Presentation

•

Professional Development

•

Professional Development

•

Medium

Erick Dejaro

Used 2+ times

FREE Resource

8 Slides • 8 Questions

We have a training problem

Poll

The lessons I'm creating are making a difference.

Yes

Maybe

Multiple Choice

How much is the average outsourced call center pricing per agent, per hour in the US?

$10 - 15

$20 - 30

$15 - 25

Multiple Choice

How much is the average outsourced call center pricing per agent, per hour in the Philippines?

$15 - 20

$8 - 14

$5 - 10

Quick Mafs!

How much do we earn?

Poll

Currently, training helps increases our profits.

Yes

Maybe

Quick Mafs!

How much do we contribute?

Open Ended

Step 1. File request

Step 2. Develop lessons

Step 3. Launch Lessons

Step 4. ?

Step 5. Profit!

How do we help with profits?

Type response here

Quick Mafs!

How much do we lose?

Open Ended

A _____________ is your call center's commitment to maintaining a certain standard of service to your clients and customers.

Type response here

Service Level Agreement

I promise to answer 75% of calls within 20 seconds.

I promise to keep CSAT average to 85%.

Otherwise...

But what about converting lessons to elearning?

What about Resiliency Studio lessons?

Open Ended

You've heard of absenteeism.

Get ready for presenteeism!

Type response here

Poll

The lessons I'm creating are making a difference.

Yes

Maybe

意味

Imi

meaning

We have a training problem

Show answer

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