Quiz ASA
Presentation
•
Professional Development
•
Professional Development
•
Hard
Raja Y
Used 6+ times
FREE Resource
0 Slides • 10 Questions
1
Multiple Choice
ASA adalah......?
Budaya
Auto2000
Proses Bisnis Auto2000
Customer Valu
Standart Pelayanan Auto2000
2
Multiple Choice
Focus Touch Point ASA, kecuali ......
People
Physical Evidence
Best In Town
Business Process
3
Multiple Choice
contoh physical Evidence, kecuali...?
kondisi ruangan bersih dan rapi
Pakaian petugas sesuai dengan standart
makanan dan snack tersedia selama jam buka showroom dan bengkel
wifi dan ac berfungsi dengan baik
4
Multiple Choice
Apa saja Business Process
Memastikan ruang tunggu bengkel bersih dan rapi
Penerimaan Pelanggan
Penanganan Keluhan
Customer Delight
5
Multiple Choice
CUSTOMER VALUE /NILAI NILAI PELAYANAN KE PELANGGAN
Focus On Customer
Reliable
Ease
B & C Benar
6
Multiple Choice
Sudahkah saya peduli kepada pelanggan dan melayani dengan totalitas kualitas yang saya miliki adalah customer Value
Reliable
Ease
Personal
Customer Focus
7
Multiple Choice
arti dari Ease pada Customer Value
Proaktif mengenal Pelanggan
Profesional dalam bekerja
Membangun Hubungan jangka panjang ke Pelanggan
Pelanggan Mendapatkan proses pembelian kendaraan dan pelayanan after sales yang midah
8
Multiple Choice
Selamat Pagi/Siang/Sore Auto2000 Kramat Jati dengan Marini ada yang bisa dibantu adalah standart?
Mengantar Pelanggan Pulang
Menyambut Pelanggan Datang
Penanganan Telepon
Penanganan Komplain
9
Multiple Choice
Step ke 6 dalam Penanganan Komplain
Berikan Alternatif dan jalan keluar
Fahami masalah
Tawarkan bantuan
Mendengarkan aktif
10
Multiple Choice
Berikut adalah step penanganan komplain kecuali
Perpisahan yang personal
Tindak Lanjut
Peroleh Persetujuan Pelanggan
Meminta pelanggan mengisi data
ASA adalah......?
Budaya
Auto2000
Proses Bisnis Auto2000
Customer Valu
Standart Pelayanan Auto2000
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