Customer relationship
Presentation
•
Business
•
University
•
Practice Problem
•
Hard
Fresha Kharisma
FREE Resource
14 Slides • 3 Questions
1
Workshop Mata Kuliah
Customer Relationship
Management
2
3
Open Ended
Apa yang saudara pahami tentang Customer relationship management
4
5
6
7
Curah Pendapat
Menurut
Saudara
suatu
perusahaan
apakah
harus
memiliki
CRM ?
Menurut
Saudara
apa
itu
Customer Acquisition ?
Menurut
Saudara
apa
itu
Customer
Retantion
?
8
Open Ended
Menurut Saudara apakah Perusahaan perlu menggunakan CRM?
9
10
Poll
Apa itu Customer Acquisition
mempertahankan konsumen
mendapatkan konsumen baru
konsumen yang loyal
mengambil konsumen
11
12
Study case analisis CRM
13
Manajemen Sistem CRM
14
Mengumpulkan data dan Analisa
CRM
G:\S1 BISNIS DIGITAL\MAGANG\CRM\CRM Skenario (1).docx
15
CRM Media Sosial
16
Tools CRM
17
https://vt.tiktok.com/ZSLu7rwpV/
Workshop Mata Kuliah
Customer Relationship
Management
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