A training method in which a more experienced or skilled individual provides an employee with advice and guidance intended to help develop the individual's skills, performance, and career.

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What is coaching?

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This model uses lots of open questions, which makes the associate take control of their self-improvement. Not just telling the associate what they could do differently, but helping them get to a stage of self-realization.

The GROW Model

This model involves giving the associate "two starts" for two things that they did we'll when handling a contact, alongside "one wish" for an area in which they can improve

Two Stars and a Wish Model

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The THINK model acts as a checklist for you to consider before sharing your feedback. This is to ensure that the advice that you are giving is as beneficial as possible.

The THINK Model

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• Reduce conflicts

• ​Promotes adaptability to change

• Increate motivation

• ​Higher productivity

• Improves teamwork

• Allows you to set realistic goals

• Power individual skills

• Improves well-being

• Increase creativity

Benefits of coaching at the workplace ​

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