The presentation suggests always focusing writing on which of the following?

Negative messages should use positive words rather than negative words.

Persuasive messages are designed to make the reader consider all possibilities

through a complex thought process.

Which margins can be increased for short letters?

Memorandum format is used for which types of communication?

Phone systems, fax machines and e-mail are a few examples of which of the

following?

School computer lab or business office is an example of which of the following?

Which of the following situations was NOT mentioned in the presentation for

identifying a problem and directing a person to find the resolution?

Which of the following deals with designing and arranging equipment so people

can use technology easily and safely?

According to the presentation, at what angle should a chair be positioned?