Building Rapport with Customers

1. Check Your Appearance

First impressions are important and your appearance is the first step to building customer rapport.

2. Remember the Basics

Always remember the basics of good communication :

Be culturally appropriate .

Smile.

Relax .

Remember people's names .

Hold your head up and maintain a good posture. Listen carefully and attentively .

Don't outstay your welcome.

3. Find Common Ground

Identifying common ground can help to establish rapport, so use small talk  to find something that you both share.

Most people like talking about themselves, and the more genuine interest you show in them, the more likely they are to relax and "open up."

4. Be Empathic

Empathy  is about understanding other people by seeing things from their perspective, and recognizing their emotions

You need to really hear what they say, so that you can respond intelligently and with curiosity. So, it's important to be a good listener, and to fine-tune your emotional intelligence