

Physical Instability
Presentation
•
Business
•
Professional Development
•
Easy
Mohamed Shendy
Used 1+ times
FREE Resource
1 Slide • 7 Questions
1
Physical Instability
DSL signal is not stable due to physical issue, which is led to unstable behavior in the internet service with the customer

2
Multiple Select
Supported by ASSIA CST has instability issue, while his ASSIA advice after search is: "Technician Dispatch is Recommended"
So, it means that we will troubleshoot as:
Physical Instability
Logical Instability
3
Poll
Supported by ASSIA CST call us today (Oct 04, 2020) to complaint from instability issue.
While he didn't performed any fix from his side,
and there is no fix have been performed from IU or MV teams on the line as per TTS history.
In the same time, PO has been completed in
So what is the most proper mode to be applied on his line from ASSIA-Clear View
No Fix Performed on the Line
A recent fix was performed on the line over the past 24 hours
A fix was performed more than 24 hours ago
4
Multiple Select
Supported by ASSIA CST has Physical Instability, what is the first step to be done during the call?
Let CST connect from the main without splitter or welding
Check Diagnostic Tab
5
Multiple Select
In case Supported by ASSIA CST has Physical Instability, while he has the below Diagnostic Fault: "High Power Noise"
So, what should be your action?
Ask the customer if there is any welding or shorts on his main wire and if exists check the availability to remove it
Check with customer from main and check if customer has wireless phone or not.
Ask the customer if there is any EMF cable like "Dish Cable " Passes beside telephone line "main wire " and inform him to make it so far from telephone line “main wire"
6
Multiple Select
What is the SLA of Physical Instability case?
1 day
1 working day
2 days
2 working days
7
Multiple Select
Not Supported by ASSIA CST has instability issue, while his DSL LED becomes off when internet disconnects
So, it means that CST has:
Physical Instability
Logical Instability
8
Multiple Select
What is the duration of stability?
it's the duration which DSL LED remains Up
it's the duration which DSL LED remains Down
Physical Instability
DSL signal is not stable due to physical issue, which is led to unstable behavior in the internet service with the customer

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