OB Quiz- Chapter 4
Authored by Semiha Ekici-Şimşek
Business
3rd Grade
Used 4+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Affect describes _______________.
a broad range of feelings and includes both emotions and moods
behavior
emotional dissonance
emotional intelligence
2.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
A feeling caused by a specific event is called a(n) ________.
mood
reaction
emotion
action
3.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
The fact that most people believe that weather impacts mood, despite evidence that suggests weather and mood are not connected, is an example of ________________.
illusory correlation
single event analysis
vision analysis
summation of discovery
4.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Emotional labor represents an employee's _________________.
response to social pressure
cognitive dissonance
attitude
expression of organizationally desired emotions
5.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Which of the following best describes the difference between felt emotions and displayed emotions?
Felt emotions are the emotions an employee detects from coworkers; displayed emotions are the employee's real emotions.
Felt emotions are the employee's projected emotions; displayed emotions are the employee's real emotions.
Felt emotions are the employee's real emotions; displayed emotions are the emotions an organization requires an employee to show.
Felt emotions are the emotions that an organization requires an employee to show; displayed emotions are the employee's real emotions.
6.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Jeff was recently hired as a flight attendant. He is expected to use both mind and body to be cheerful on the job. Jeff's flight attendant job requires ________.
emotion suppression
emotional labor
emotional intelligence
emotion regulation
7.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Employees are emotionally affected by incidents that occur at work. What theory supports the influence of emotions on job performance and satisfaction?
Affective disorder theory
Emotional intelligence theory
Transformational leadership theory
Affective events theory
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