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ToGo QA Quiz

Authored by Maleiah Montgomery

Professional Development

Professional Development

Used 6+ times

ToGo QA Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When do we have to confirm the Restaurant Address ?

For All Orders

For All Delivery orders

For All PickUp/Curbside orders

Only if the guest is unfamiliar with the location

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the proper way to transfer a guest ?

Warm Transfer

Cold Transfer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When confirming the restaurant address we only have to say the street name ?

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a guest asks for some pink, we should add a note and contact the restaurant ?

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is considered a late call opening ?

3 seconds

5 seconds

10 seconds

6 seconds

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What counts as dead air according to the QA Rubric ?

5-10 seconds

1 instance of 7 secs or 15 secs total

8 seconds

10-15 seconds

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do we need to specify if a guest is unable to find curbside parking ?

Go inside to pick up order

Call the restaurant and press option 4

Call the restaurant and press option 2

Pull up to the doors and honk until a team member comes out

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