GRIT CALL FLOW QUIZ 1
Authored by margaret garcia
Professional Development
Professional Development
CCSS covered
Used 11+ times
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16 questions
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1.
REORDER QUESTION
1 min • 5 pts
PUT THE CALL FLOW IN ORDER
OPEN/CLOSED ENDED QUESTIONS
COLLECT/CONFIRM DEMOGRAPHICS
NEED BASED SOLUTIONS
WRAP UP/VALIDATION
INTRODUCTION
Tags
CCSS.L.1.1J
CCSS.L.2.1F
CCSS.L.8.1C
CCSS.L.K.1D
2.
MATCH QUESTION
1 min • 1 pt
Match the following
Are you seeing live activity or dropping
Stinging Insects
Are their wings falling off
Rodents
Are they Flying In and Out of An Area
Termites
Tags
CCSS.L.2.1B
CCSS.L.3.1B
3.
MATCH QUESTION
1 min • 1 pt
Match the following
How high up is the nest?
Bedbugs
Have you traveled recently?
Roaches
Are they tan brown or reddish brown?
Stinging Insects
Tags
CCSS.L.9-10.2B
4.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Let me get some (a) , and we can go over all of your service options
Tags
CCSS.L.1.2A
CCSS.L.2.2A
CCSS.L.3.2A
CCSS.L.4.2A
CCSS.L.K.2A
5.
CATEGORIZE QUESTION
3 mins • 1 pt
Put the Verbiage in the Section of the Call Flow that it belongs
Groups:
(a) Wrap UP Validation
,
(b) Introduction
,
(c) Probing Questions
,
(d) Present Need based solutions
We have a contact number of...
Are they small or large
The spelling of your name is ...
Its includes coverage for ______ and also....
We can Absolutely Help you with that!
For that issue I would recommend....
We have a contact email of ____
How long have you been seeing the activity?
You can call whenever you are seeing activity
We can go over all of your service options
Where are you seeing the activity
Let me get some basic information
Tags
CCSS.L.4.1C
CCSS.L.9-10.1B
6.
DRAG AND DROP QUESTION
1 min • 1 pt
What (a) for your (b) _ (c) or
Tags
CCSS.L.1.1B
CCSS.L.2.2C
CCSS.L.3.2D
7.
DRAG AND DROP QUESTION
1 min • 1 pt
We have a Confirmed Appointment for (a) (b) between the hours of (c)
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