CCC TEST
Authored by Jane Jiang
Professional Development
Professional Development
Used 2+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
每次CCC登录后，系统默认状态是什么?
Break
Outdial
Not Ready
Available
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Retail EU CSAT target是多少
99%
95%
100%
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
用CCC外呼电话输入号码时，下列哪个选项是正确的：
+8657187654321
8602887654321
8613882211596
86015711425214
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
用CCC外呼电话时，应将CCC状态更改为:
Not Ready
Meeting
Available
Outdial
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A同事CCC状态是available的但是来电18S 没有接听，电话转接到B同事。那么A同事的电话状态会成为哪种
Miss call
RONA
Not Ready
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
挂断电话时，shipper能进行评分的操作是：
让shipper先行挂断电话
点击CCC通话界面的小红叉挂断电话
让同事先行挂座机/手机电话
以上都可以
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
用CCC外呼香港座机，以下哪种方式是正确的：
8685290728988
85290728988
0852290728988
86085290728988
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