Generalist advanced

Defining our Customer Experience KPI's

Including KPIs in DORA dashboards

Reflect on our execution & improve it

Increasing Cash Collection timelines

DSO = days sales outstanding

DPD = days payment due

APT = average payment term

WAPT = weighted average payment term

AIML

OTIF

AOT

APT

Customer late payment analysis

Customer behaviour profiling

Bad debts write-offs

Reminders before due date

Invest in a GDPR-ready CRM system

Remove any personal contact information you don’t need

Assign a Data Protection Officer and make sure you comply with the GDPR regulations

All of the above

Use smart credit and collection tools to identify high-risk customers

Increase sales by customer incentives

Use AI-based tools to identify short payments proactively

Streamline order intakes through e-commerce portals

Work with key stakeholders to align process with strategy

Identify risks, roadblocks and improvements

Run KPI report of the process on a monthly basis

Set performance targets

enables more meaningful automation.

ensures consistent data.

can improve data quality.

merges supplier and customer data.

increases the days sales outstanding.

decreases the OTC cycle time.

increases process effectiveness.

may increase common goals and measures.

Speed

Encryption, tokenization, and other technologies protect consumers’ payment information from cybercriminals

More efficient operations and faster processing equal better use of staff time

All of the above