LUX- DAY 4
Authored by AMariel Ronquillo
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Case in Sales Force contain
Payment Information
Case Basic Information
Inquiry Details
Customer Details
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The ______ area send email , add a post , log a call , send a task to others. Update case details , send to other departments , GDPR
Inquiry
Action
Change Customer
Knowledge
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do we have different email template per Brand?
Yes
No
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do we have a specific e-mail template for EIP customer?
Yes
No
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the status of the case when the first email comes in ?
Work in Progress
New
Pending Brand
None of the above
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
We dont need to send survey if ...
The case is duplicate
We proactively email the customer
Rejected PA
Rejected Return
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Classification has _ levels.
1
2
3
4
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