Work Effectively with customers
Authored by Sokchea NGUON
Professional Development
Professional Development
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is your program name?
Tourism
Tour Operator
Travel Agency
Travel agencies - Operations
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct name of your first module?
Communication
Work in a Socially Diverse
Work Effectively with Customers and Colleagues
Golden Rule
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Communication is the ................of thoughts, opinions, or information by speech, writting, or sign language.
Interchange
Extrachange
Multichange
Intrachange
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An area in the work place which is not in the view of the public customers.
Front of house
Back of house
Potential Customers
Administration
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In this process, the sender sends information to the receiver is called..
Two-way communication
One-way communication
Communication
Communication effectively
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
People within our company who buy our products and services is called..
Potential Customers
External Customers
Internal Customer
Customers
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There are ..... types of communication.
Two
Three
Four
Five
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