
CRM Fundamentals
Presentation
•
Business
•
9th - 12th Grade
•
Practice Problem
•
Medium
Russ Crooms
Used 3+ times
FREE Resource
11 Slides • 8 Questions
1
2
3
Multiple Choice
Which of the following is NOT a benefit of using a CRM system for businesses?
Staying organized
Remembering customer details
Making smarter decisions
Increasing product manufacturing speed
4
5
Multiple Choice
Which of the following best describes the main purpose of a CRM system?
To store customer information in one digital place
To send marketing emails automatically
To manage employee payroll
To track company expenses
6
7
Multiple Choice
Why do businesses need a CRM as they grow?
To organize increasing customer information and improve follow-ups
To reduce the number of customers
To automate product manufacturing
To decrease marketing efforts
8
9
10
Multiple Choice
Emma's cookie business saw an increase in orders and revenue over three months. What are two insights she could have gained by using a CRM?
Identifying repeat customers and tracking popular cookie types
Reducing the number of orders
Ignoring marketing channels
Focusing only on revenue
11
12
13
Multiple Choice
Which types of customer information can be stored using HubSpot's Contacts feature?
Name, email, phone number, purchase history, preferences, special notes
Only phone numbers
Only purchase history
Only customer preferences
14
15
Multiple Choice
Which of the following actions can you perform using HubSpot's Deals feature?
Track what the customer is buying
Create reminders for follow-ups
Log every email, call, or message
Set automatic notifications for tasks
16
17
18
Multiple Select
Which of the following are required when telling HubSpot about your business during account setup?
Enter your first and last name
Select company size
Confirm your country and time zone
Take a screenshot of your dashboard
19
Open Ended
Reflecting on today's lesson, what is one way a CRM system can help a business grow?
Show answer
Auto Play
Slide 1 / 19
SLIDE
Similar Resources on Wayground
14 questions
Elements of Art: Value & Texture
Presentation
•
9th - 12th Grade
14 questions
DIDLS - Imagery
Presentation
•
9th - 12th Grade
11 questions
Social Media Marketing
Presentation
•
9th - 12th Grade
15 questions
SWOT Analysis
Presentation
•
9th - 12th Grade
16 questions
Stakeholders
Presentation
•
9th - 11th Grade
14 questions
Multiple Alleles/Blood Types
Presentation
•
9th - 12th Grade
14 questions
Sin & Cos of Complementary Angles
Presentation
•
9th - 12th Grade
14 questions
4.1a Central Angles and Arcs
Presentation
•
9th - 12th Grade
Popular Resources on Wayground
24 questions
PBIS-HGMS Day 10
Quiz
•
6th - 8th Grade
10 questions
HCS SCI 03 Summer School Review 3
Quiz
•
3rd Grade
11 questions
Home Scope
Quiz
•
7th - 8th Grade
15 questions
HCS SCI 05 Summer School Assessment 3 Review
Quiz
•
5th Grade
35 questions
Lufkin Road Middle School Student Handbook & Policies Assessment
Quiz
•
7th Grade
18 questions
Geo 11.3 Area of Circles and Sectors
Quiz
•
9th - 11th Grade