SCM TOPIC 5
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Business
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University
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Practice Problem
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Hard
wanga nxitywa
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0 Slides • 20 Questions
1
Multiple Choice
What are the key characteristics of the speed boat mentioned in the image?
Performance
Reliability
Durability
Speed
2
Multiple Select
What are the four key aspects of the quality of physical products?
Conformance
Additional features
Aesthetics
Serviceability
3
Multiple Choice
What role does a plumber play when installing a shower?
Primary product
Supporting service
Service quality
Physical product
4
Multiple Choice
What is the primary product in the example of a plumber unclogging a drain?
A plumber
A drain
A shower
A service
5
Fill in the Blanks
Type answer...
6
Multiple Choice
What are the two main performance indicators when measuring supplier performance?
Customer service and supply quality
Price and delivery time
Product variety and customer feedback
Supplier reputation and market share
7
Multiple Choice
What can an organization expect when it implements quality control standards?
A decrease in sales
No change in sales
An increase in sales
A decrease in product quality
8
Open Ended
In a minimum of 2 sentences, explain the purpose of TQMs guiding principles. What do they aim to do?
9
Multiple Select
What are the four cost elements involved in the cost of quality identified by Pycraft et al (1997)?
The cost of avoiding internal quality failure
The cost of avoiding external quality failure
Appraisal cost
Prevention cost
10
Multiple Choice
What are the characteristics of Statistical Process Control (SPC)?
Early detection of quality issues
Elimination of waste
Increasing production rate by eliminating errors
None of the above
11
Multiple Choice
Total Quality Management involves
Management
management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
management and customers, in order to meet or exceed customer expectations.
12
Open Ended
Explain the significance of ISO 9000 in manufacturing processes.
13
Fill in the Blanks
Type answer...
14
Multiple Choice
What is the main objective of ISO 9000:2000?
To provide guidelines for quality control
To establish international trade standards
To create a certification process
To define manufacturing processes
15
Multiple Choice
What does ISO stand for?
International Standards Organisation
International Standardisation Organisation
International Organisation for Standardisation
International Organisation for Standards
16
Multiple Choice
How is an organisation’s supply chain data captured?
Through manual entry
In an ERP system
Using spreadsheets
Via email
17
Multiple Choice
What does BI retrieve data from?
Social media
Various data sources
Only internal databases
Public records
18
Multiple Choice
What is Business Intelligence (BI)?
A method for collecting data
A type of software
A financial analysis tool
A marketing strategy
19
Multiple Select
What are the key factors that can affect lead time in a supply chain?
Time to obtain raw materials
Quality control processes
Manufacturing cycle duration
Storage of finished goods
20
Multiple Choice
What are the key functions linked by the SCOR model?
Business process re-engineering
Benchmarking
Process performance measurement
All of the above
What are the key characteristics of the speed boat mentioned in the image?
Performance
Reliability
Durability
Speed
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