06 Client Service

It helps maintain strong relationships with pet owners and ensures the hospital's success.

It is only important for administrative staff.

It has little impact on the overall functioning of the hospital.

It is mainly about handling payments and paperwork.

Quality

Excellent client service

Making clients feel special

Advertising campaigns

They are not interested in the service

They don’t always see what goes on behind the scenes

They don’t care about quality

They only care about price

Clients are an interruption to our work

Clients are the most important people in the practice

Clients depend on us more than we depend on them

Employers pay the wages, not clients

Because clients are always right

Because clients will forget what you said or did, but not how you made them feel

Because clients only care about results

Because clients do not have other options

Reliability

Transparency

Low prices

Surprises

Reliability

Responsiveness

Low prices

Courtesy

Staff

Level of quality

Cost

Advertising campaigns

Lowering your prices

Constantly manage your image

Ignoring client feedback

Focusing only on new clients

To feel welcome

To be listened to

To trust you

To receive free products

They determine if someone will like you forever.

They influence how others perceive your professionalism and reliability.

They are the only thing people remember about you.

They guarantee success in every interaction.

Make eye contact, attend to them quickly, focus on them

Smile, shake hands, offer a drink

Ask about their family, compliment their clothes, give a tour

Ignore them until they speak, check your phone, look away

Wearing a specific uniform and name tag

Being clean and odour free

Following the jewelry policy

Bringing pets to work

Because it ensures the hospital runs smoothly and clients return

Because it is related to medical procedures

Because it involves only the medical staff

Because it is about financial management only