Orally Correcting the Collocation Errors in Each Sentences.

​1. Have you ever made a complain to the management about the food in a restaurant?
2. I hate making shopping on Saturdays as the town is so crowded then.

3. If you want your shopping delivered, you can put your order with us online or by phone.

4. We made a large-scale customer survey before developing our new product range.

5. On-the-web shopping is proving increasingly popular.

6. I was surprised by the weak quality of the acting in that film we saw last night

​Correct the collocation errors in these sentences.

Choosing the
Correct
Collocation

1. Shopping Wars: Online vs. In-Store

• Imagine you can only shop online or only shop in stores for the rest of your life. Which would you choose and why?

• Have you ever had a bad online shopping experience? What happened, and how did you handle it?

• If you had unlimited money for one day, where would you go shopping? What would you buy?

• Some people say shopping is therapy. Do you agree? Why or why not?

• Design the perfect online shopping experience. What features would your dream website have?

Completing
the
Emails

2. The Great Complaint Challenge

• Have you ever complained about bad service? What was the situation, and what was the result?

• Act it out! One person is an angry customer, and the other is a polite customer service representative. Try to solve the problem in the best way possible!

• What makes good customer service? Can you share an experience where you were really impressed?

• Some people never complain, even when they receive bad service. Do you think this is a good or bad thing? Why?

• What is the worst excuse a company could give for bad service?

3. Customer Service Role Play: The Mystery Complaints

• You are the manager of a famous restaurant. A customer complains that their food was “too hot” to eat. How do you respond?

• You are running an airline. A passenger complains that the flight was “too smooth” and “not exciting enough.” What do you say?

• You own a hotel, and a guest complains that the pillows are “too soft.” How do you solve this problem?

• Create a ridiculous (but funny) customer complaint and see if your partner can give a good response!

• In your opinion, what is the best way for a company to make a customer feel valued?

​Via IPAD