What Is Shift Work?

The term shift work refers to any work schedule that falls outside the hours of 7 am and 6 pm . Shift work can include evening, night, and early morning shifts, as well as fixed or rotating schedules.

Remember

1. Remain polite & speak calmly
2. Try not to panic
3. Keep eye contact
4. If you are unsure of their question, ask for them to expand
5. If you don’t know the answer, be honest, but make sure you find someone else to help, don’t just leave
6. Ask the customer to follow you to a location, don’t just point to it
7. Always finish off with the final question, Is there anything else I can help you with?

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