Reference and research services

• Learn about services offered

• Learn how to navigate website​

• Conduct a MinerQuest search

• Create an account with NYT/WSJ

• Find a database for your major​

• Troubleshoot problems with an access issue

Lets get started!

Learning Objectives

​

• Directing patrons to search tools

  • Google

  • Library databases

  • ​Other trustworthy sites

• ​Guiding patrons through searches

  • Basic and advanced

• Evaluating information

​We do quite a bit actually! And we do this at the desk, through chat, via email, and in one on one consultations.

​Librarians, what are they good for?

URL: utep . edu / library

​OR Google it

Check out

• Library Hours​​

• Chat/Ask Us​

• People

• MinerQuest Search

Library Website

What is the difference and why does that matter?

​Search for Library Items using:

• Title (ex. Throne of Glass)

  • Only use keywords, avoid punctuation and words like “the”,”and”

• Author (ex. Clemens)

  • Only use last name, sometimes first name is not included or is abbreviated to an initial

• ISBN

  • Don’t include dashes or hyphens

Let's try this out on MinerQuest now.

• ​Title/Creator

• Publication Date

• Location​

• ​Summary

• Citation tool

• ​Filters

​Search for materials related to a topic:

• If there is a librarian available, you can refer a patron to them

  • If there is no librarian available you should be able to at least get them started, but also refer to them to a subject specialist

• Break down the patron's question into keywords to start

  • Just like in known item searching, only use keywords, avoid punctuation and words like “the”,”and”

Let's try this out on MinerQuest now.

​Follow these easy instructions.

​To find the database tab, check above the MinerQuest Search

​​Get to the Database tab​

​Pick a subject that matches your major. If you don't find a perfect match, pick the one that most closely relates to it.

​​Select a subject​

​UTEP Single Sign On

History & Cookies

Broken links

Vendor issues

User error

When people ask for help, it's usually because they have already tried to do it themselves.

THIS HAPPENS!

We maintain millions of resources, and if a link doesn't work, we won't know unless someone reports it.

2. Library-end access issue

1. What browser are you using?

   1. Should be Chrome or Firefox! Our databases work best on these two. If not, it's okay; just move on to the next step.

2. Ask them to clear their browser's history & cookies, and shut down (or quit) any instance of the browser entirely!

3. Try to access the resource again. If it doesn't work, then move on to the 2nd step!

1. Ask what database they're in.

   Ask for the name of the resource.

2. Try to access it yourself! If you cannot access it, it is a library-end issue!

3. If you did get access, let them know you can access it and send a copy if needed.

4. Let a librarian or AS supervisor know so that they can further troubleshoot and report the issue.