BE0-Session 8

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​checking into a hotel

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facility provided by the hotel for the comfort and convenience of guests, such as a swimming pool, fitness center, or restaurant.

Our hotel offers a full range of ame​nities.

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Amenity

/əˈmiːnəti/

Is there an air-conditioner in the room?

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air-conditioner

/ˈeə kəndɪʃənə(r)/

I'd like a room with a nice view​

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View

/vjuː/

Do you have internet access?

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internet access

/ˈækses/

Is room service available?

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room service

/ˈruːm sɜːvɪs/

All our rooms are en-suite

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En-suite

/ˌɒ̃ ˈswiːt/

Is there a fitness centre?

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fitness centre

/ˈfɪtnəs sentə(r)/

I want to cancel my hotel reservation.

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Reservation

/ˌrezəˈveɪʃn/

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1. Good morning, my name is [Name], and my reservation confirmation is [Number].

2. Here is my passport.

3. Can you please tell me ...?

4. I would like to request...

5. Can you recommend any good restaurants in the area?

6. Is there a shuttle service to the airport?

7. What time is check-out tomorrow?

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Role 1 (Receptionist):

1. Greet the guest and ask for their name and reservation confirmation.

2. Ask the guest for their passport or identification.

3. Explain the room rate and any additional charges.

4. Ask the guest if they require any special services or amenities during their stay.

5. Inform the guest about the hotel facilities and services.

​Role 2 (Guest):

1. Greet the receptionist and give your name and reservation confirmation.

2. Provide your passport or identification.

3. Ask the receptionist about the room rate and any additional charges.

4. Request any special services or amenities you require during your stay.

5. Ask for recommendations for local restaurants or attractions.

Past simple

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