English - Writing emails

There are many kinds of emails that you can write. Whether it is addressed to an authority, a best friend, a teacher, and lets not forget our customers, its important to keep an appropriate style. In todays world, email is usually used in business, however, it is not always the case.​

Emails focus on a variety of topics and motivations. A couple of them could be...

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Customer

Dear Consulting Firm,​

My name is Maria and I have been cooperating with one of your employees as a consultant for a financial project in housing. He was very unprofessional, rude and the data he had given to us seemed incorrect.

​We wish to continue to cooperate with your company. How could you solve this issue please?

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Kind regards.

Johnathan Blake​

Company response

Dear Mr. Blake,​

We are very sorry for the inconvenience that this problem has caused with your project in financial housing.

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As we have given numerous warnings and trainings to the consultant that worked with you, he will be replaced by our best employee. See the attachment for his CV​.​

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As a token of appology, the following three month period of consulting servics shall be free of charge.​

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He will contact you this week.

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Our appologies,​

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Kind regards.

Company XoXo​

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Convenient

​Invoice

Parameters

​Order

​Catalogue

Person

Discount

​Times

​Enclosing

​Types

Hearing

​Pieces

​Representative

​Payment

​Selection

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​Creative writing: Emails

​Whom: New boss

About: Software problem – slow, restarts, crashes

Your position: Software engineer

Points:

·        Introduce yourself

·        Explain the issue with slow software

·        Give one argument why it is important

·        End with a kind note

You can use these words/phrases:

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