Paid Org Bugs Reporting

• ​All bugs/issues should come from a single source

• ​These users should be prioritized because they affect revenue (realized & realizable)

• ​Have a streamlined communication process

• ​Reduce redundancies, increase efficiency

​P1 - Highest Priority (deploy fix within 24 - 48 hours)

​P2 - Medium Priority (deploy fix within the week)

​P3 - Lowest Priority (deploy fix within the next 2 weeks)

​Unprioritized - Non-urgent, self-identified issues or improvements

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​Factors to Consider while giving priority:

• ​Are they onboarding - high priority

• ​Size of school/district

• ​Hindrance to user's product experience

• ​Potential effect on revenue

• ​Number of days since the bug has not been resolved

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​PS: Please check deployed, awaiting confirmation and comment if the user has confirmed resolution.