Unit 9 - Communication

Presentation

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Business, Education

•

9th - 10th Grade

•

Medium

Trevor-Lee Atkins

Used 3+ times

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12 Slides • 11 Questions

Unit 9 Communication

Multiple Choice

What is the best method of communication if you want workers to discuss a new business plan?

staff meeting

telephone call

letter

noticeboard

Multiple Choice

What is the best method of communication if you want to inform a worker of a discipline warning

staff meeting

telephone call

letter

noticeboard

Multiple Choice

The term ‘grapevine’ in communication refers to:

the formal communication net in a business

the sending of emails to as many people at the same time

the passing of company messages informally between people

the way messages are sent from managers to staff in a firm.

Multiple Choice

One of the advantages of written communication is that:

there is always feedback

it allows the message sender to check it has been understood

the permanent record allows it to be looked at and checked

letters are always a quick method of sending a message.

Multiple Choice

Each of the following are examples of written communication media except:

notice about holiday dates

letter of resignation

TV advertisement

business report on marketing

Multiple Choice

One of the advantages of verbal communication is that:

there will be a permanent record of the meeting

there is an opportunity for immediate feedback.

it makes sure that everyone has fully understood the message

Multiple Choice

All of the following are important for effective communication except:

a clear message that can be understood

there should be feedback from the receiver.

the telephone system should be in good working order

Multiple Choice

One example of poor external communication is:

a misunderstood message from a customer

when a worker fails to follow a safety instruction

when managers do not receive a message about a machine fault

when managers fail to tell workers about new overtime pay

Multiple Choice

Two-way communication is often more effective than one-way communication because:

it is likely to be quicker

there is an opportunity to confirm or discuss the message

more than one person will receive the message

more than one way of sending the message is used

Multiple Choice

All of the following are methods (media) of internal communication within a business except:

telephone call to a customer

letter to a worker about low attendance rates

memo to a supervisor

notice on the staff restroom noticeboard.

Multiple Choice

The best definition of effective communication is:

when the message is loud enough for everyone to hear it

when the message has been written clearly for the receiver

when the message has been received by the right person

when the receiver shows that the message has been received

Unit 9 Communication

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