CONTACT SCENARIO

There are times when customers

find better deals the day(s) after they place their order.

​

You may need to manually

calculate the difference.

THE PROCESS

Compare the PREVIOUS order to the CURRENT cart

STEP 1

CS TOOL

>Order Summary Review<

• Order Items _{[needed to add to cart]}

• Order Discounts _{[combine/exchange]}

• Order Total _{[calculate difference]}

STEP 2

CS TOOL

>Accommodation Review<

• SELECT Add promo > Found better offer

• >> Is order 30 days or less?

• >> Calculate difference in cost.

• >> GC Refund - Round up to nearest $5 (for GC ONLY).

STEP 3

CS TOOL

>New Promo Review<

• Check Expiration

• Check Restrictions

• Promo Type _{[$ off / % off / Free]}

STEP 4

SHUTTERFLY WEBSITE

>DUPLICATE ORDER<

• Impersonate Account

• Add ALL Items from order in cart

• Adjust quantities to match order

• Add New Offer

• Check Total

• Which is LESS?

• >> The Cart or the Order?

STEP 5

CS TOOL

>REPLACEMENT TAB<

• 1st Option: GC Refund

  >> Round difference to nearest $5

• 2nd Option: Refund to Card

  >> Return EXACT difference

RESOURCES

• ​PEER SUPPORT when...

• >> Applying Multiple promotions.​

• Technical difficulties with 'Promotions Calculator'

• KB ARTICLES for...

• >>'Using the Promo Tool Calculator' [2940]

• >> 'Promos: Promotion Order and Stacking' [1804]