IT Essentials v7 Chapter 4

Presentation

•

Computers

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9th Grade - University

•

Practice Problem

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Medium

Tom Basham

Used 11+ times

FREE Resource

28 Slides • 24 Questions

IT Essentials v7 Chapter 4 Preventive Maintenance and Troubleshooting

Multiple Choice

Why is it important to have a method or process for troubleshooting?

It saves time

Ensures you don't miss obvious problems

Makes the job easier

All of these answers are correct

Multiple Choice

What is NOT likely to be the cause if you are having video problems?

Monitor backlight has failed

Bad video cable

Bad video driver

Overheating

Multiple Choice

What is likely the problem if the computer locks up or shuts down after a period of very rapid cooling fan operation?

The hard drive has failed

CPU has failed

Bad CMOS battery

Overheating

Multiple Choice

What is the most likely cause if the computer will not turn on?

The hard drive has failed

Power strip not turned on

Bad CMOS battery

Broken power button

Multiple Choice

Which of these is NOT likely the cause if you install a new video card and have no video signal?

BIOS settings are set to use the integrated video

Cable still connected to the integrated video port

Bad hard drive

Do not have the proper driver installed

Multiple Choice

What is a common reason that a computer may not recognize a storage device?

Power or data cable is loose

Virus

Bad Driver

Operator error

Multiple Choice

What is the last step of the troubleshooting process?

Have the customer verify that the problem is fixed

Document findings, actions and outcomes

Identify the problem

Test the theory of possible causes

Multiple Choice

The fifth step of the troubleshooting process is Verify Full System Functionality and, If Applicable, Implement Preventive Measures. This could involve what important step?

Have the customer verify that the problem is fixed

Train the customer on how to prevent the problem in the future

Ensure all attached devices work properly

All of these answers

Multiple Choice

What is the fourth step of the troubleshooting process?

Test the Theory to determine the cause

Identify the problem

Establish a Plan of Action to Resolve the Problem and Implement the Solution

Verify full system functionality

Multiple Choice

The third step is to Test your theories to determine the cause. What should you do if none of your theories turn out to be the cause of the problem?

Pass the job off to another technician

Go back to step two and research more theories

Give up

Tell the customer to buy a new computer

Multiple Choice

The second step of the troubleshooting process is to Establish a Theory of Probable Causes. When doing this what should be placed on your list first?

The most complex issues

The most serious problems

Rare but interesting issues

The most obvious simple solutions

Multiple Choice

Device manager displays all devices configured that are configured on the computer. Which icon is displayed if a device has been disabled?

A red circle with an X

A yellow circle with an exclamation point

A yellow question mark

A green colon with an orange flag

Multiple Choice

Which Windows utility keeps track of information about system errors that have occurred?

Microsoft Security Essentials

Event Viewer

Device Manager

Task Manager

Multiple Choice

Which of the following is an example of a open ended question?

Is your computer still under warranty?

Have you run all system updates?

What kind of problems have you been encountering?

Have you scanned for viruses recently?

Multiple Choice

What is the first step of the troubleshooting process?

Identify the problem

Fix the Problem

Establish a Theory of what's causing the problem

Make the customer feel like the problem is their fault

Multiple Choice

A liability release form specifies all EXCEPT which of the following?

Permission to work on the computer

Price of the work to be done

Release of responsibility of data loss

Description of what work should be done

Multiple Choice

What should you ALWAYS do before starting the troubleshooting process?

Reboot

Defrag

Backup

Perform updates

Multiple Choice

Which of the following environments would be good for your computer?

A corner in a carpeted room

Next to the fireplace

In the basement near the laundry room

Room with good ventilation between 45-90 degrees F and 10% to 80% humidity

Multiple Choice

Which of the following is NOT something you should use to clean computer components?

Ammonia based cleaners

Compressed Air

Lint free cloths

Low air flow ESD vacuum cleaner

Multiple Choice

Which of the following is NOT an example of software preventive maintenance?

Review and install security updates

Update virus definitions

Install software updates

Clean and optical disks that you use

Multiple Choice

Which of the following is NOT an example of hardware preventive maintenance?

Remove dust from fans

Update drivers

Check the condition of cables

Clean mouse, keyboard, and display

Multiple Choice

Which of the following is NOT a benefit of doing computer preventive maintenance?

Improved equipment stability

Reduced computer down time

Reduce hardware and software problems

You will be a better gamer

Multiple Choice

Which of the following is NOT a benefit of doing computer preventive maintenance?

Better grades in school

Improved data protection

Extended life of computer components

Reduces equipment failures

Multiple Choice

Which of the following is NOT a factor in how often preventive maintenance will need to be done?

What the computer is used for.

Where the computer is located.

What brand of computer it is

How many people use the computer.

IT Essentials v7 Chapter 4 Preventive Maintenance and Troubleshooting

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