ENT6113 SERVICE MANAGEMENT
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Professional Development, Education, Business
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University
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Hard
Farhana Nazmi
Used 4+ times
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5 Slides • 0 Questions
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ENT6113 SERVICE MANAGEMENT
INTRODUCTION TO COURSE
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COURSE SYNOPSIS
This subject is to acknowledge and emphasize the essential uniqueness of service management. It will includes the nature, roles, strategy, quality and process involved in services management.
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Assessment Method
Assignment 1 10%
Assignment 2 20%
Quiz 10%
Midterm 20%
Final 40%
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Assessment Tasks
Assignment 1 : Will be inform later
Assignment 2 : Will be inform later
Quiz : Based on the chosen topics from the syllabus.
Midterm (Take home examination)
Final (Take home examination)
Remarks : All report and assignments should be submitted according to the date as instructed . Full submission must send to lecturer's email.
ENT6113 SERVICE MANAGEMENT
INTRODUCTION TO COURSE
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