FO X Telephone Operator 2
Authored by Nanda Octari
English
University
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang dimaksud dengan wake-up call?
Layanan pengingat melalui telepon
Layanan kebersihan kamar
Pemesanan taksi
Pemesanan makanan
Answer explanation
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang harus dikatakan operator saat menelepon untuk wake-up call?
“Wake up now!”
“Good morning, this is your wake-up call.”
“Are you sleeping?”
“Hello, are you there?”
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hal terpenting dalam melakukan wake-up call adalah…
Nama operator
Hobi tamu
Warna kamar
Ketepatan waktu
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang tidak boleh diberikan kepada orang luar?
Nomor kamar tamu
Informasi hotel
Nomor telepon
Daftar menu
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika ada panggilan darurat, operator harus…
Tutup telepon
Minta tamu untuk tenang saja
Segera hubungi petugas keamanan
Katakan "Saya tidak tahu"
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ungkapan manakah yang tepat untuk menerima pesan?
“May I have your name and the message, please?”
“Leave your message somewhere else.”
"I cannot help you"
"Call later"
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Slip pesan harus berisi…
Hanya nama tamu
Logo hotel
Tanggal, waktu, pengirim, pesan
Hanya nama operator
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