Incident Management Training
Authored by Anita Ojadi
Information Technology (IT)
Professional Development
Used 2+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best describes “Incident Management” in a banking environment?
A set of processes for detecting and preventing cybercrime.
The structured approach to identifying, managing, and resolving service disruptions.
The process of conducting quarterly IT audits.
A security awareness program for employees.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which term refers to the ability to absorb, adapt, and recover from disruptions while maintaining essential operations?
Incident Handling
Cybersecurity
Resilience
Disaster Testing
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the Incident Management Lifecycle, which phase involves assigning severity and urgency to incidents?
Identification
Prioritization
Closure
Logging
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main objective of the “Post-Incident Review” (PIR)?
To punish the team responsible for the incident.
To document lessons learned and improve processes.
To report incidents to law enforcement.
To restore services after a disruption.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is a key metric for measuring resilience in incident management?
RPO (Recovery Point Objective)
MTTR (Mean Time to Respond/Recover)
CapEx ratio
ROI (Return on Investment)
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the context of First Response, who is typically the first responder in a bank’s IT environment?
CEO
SOC analyst or IT helpdesk staff
Branch manager
Internal audit officer
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a “Do” for a first responder?
Delete suspicious files immediately.
Share incident details with a friend for advice.
Preserve evidence for investigation.
Wait until the next day to escalate.
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