Reason Codes
Authored by Malibu de León
Other
Professional Development
Used 2+ times
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25 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Un consumidor dice que su desodorante Dove dejó manchas blancas en su camiseta negra.
Deos performance - poor protection
Fabric damage - stained / dye contamination
Deos performance - white, flaky dispensing, snowstorm, residue
Smell - product smells bad
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Una clienta comenta que su shampoo TRESemmé no dejó su cabello limpio ni suave.
Hair Performance - poor results
Hair performance - dandruff
Product dislike general
Texture - too thick
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Un consumidor encontró un pedazo de madera dentro de su helado Magnum.
Foreign matter - wood
Foreign matter - lolly stick damaged / broken
Foreign matter - unidentifiable
Broken / damaged / defective product
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Una persona dice que el nuevo aroma del jabón Dove es demasiado fuerte y le resulta desagradable.
Smell - chemical odour
Smell / fragrance - too strong
Smell - product smells bad
Product dislike general
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Un cliente dice que su mayonesa Hellmann’s tenía un sabor rancio al abrirla.
Taste - dislike
Taste - rancid / off
Taste - too sour / acidic
Spoilage - mold before opening / use
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Un consumidor se queja de que su jabón líquido Dove no hace suficiente espuma.
Foam - too little
Foam - too much
Texture - too thick
Texture - too thin
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Una clienta menciona que su crema Pond's le causó irritación en la piel.
Texture - too thick
Smell - chemical odour
Undesirable reaction - skin / eye - doctor NOT consulted
Product dislike general
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