EIA_Q&A_FO Round3
Authored by HR VLC
Hospitality and Catering
12th Grade
Used 1+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In VLC, check-in time will not last more than …?
5 minutes
10 minutes
15 minutes
Can be flexible, subjected to the VIP level of guest.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The check in time is … p.m
1
2
3
4
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The check-out process takes no longer than...?
5 minutes
10 minutes
5 minutes in urban hotels and 10 minutes in resorts
No specific as long as there are no lost and found items
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Guest calls must be answered within 3 rings or 10 seconds. True or False?
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During the check-in process, the front desk staff must introduce at least … facilities in the hotel.
1
2
3
4
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Upon check-in, the name of the guest is used at least 3 times during the interaction.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There is an exclusive complimentary valet parking service available from 07:00 to 23:00
True
False
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