elec finals 2nd yr

are increasingly conducted via electronic channels.

(a)  

• The objective is to get the customer interested in buying the service.

•  reaching an agreement on the service features and configuration, and the terms of the offer, so that a purchase contract can be closed

• especially those involving people processing or possession processing, require physical facilities for delivery.

• distribution strategy requires development of a network of local sites.
  
  

• can be undertaken via electronic channels, employing one or more centralized sites

• relates to the information and potentially consultation petals.

• to the order taking and potentially billing and payment petals.

  
  

• to the remaining petals and core service

  
  

• The convenience of service factory locations and operational schedules assume great importance when a customer has to be physically present either throughout service delivery or even just to initiate and terminate the transaction.