Withdrawal Zendesk
Authored by Mercy Mkonde
English
Professional Development
Used 7+ times
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the below option is not a channel of communication on Zendesk?
Live Chat
Emails
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When logged in you should put yourself on either Online or Back Office.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Are you able to see your assigned tickets on Zendesk?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which status should I type my message on for the customer to receive it?
Internal Note
Public Reply
Apply Macro
Internal and Public Replay
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
it is advised to disposition a query as per what?
The subject line
Supervisor's advise
The nature of the query
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You should always click on offline before signing out?
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the below are the great traits of written communication.
Select one or more.
Respond promptly
Write clearly and simply
Be friendly and use slang
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