PBM Chapter 17

T/F- A product layout is used by firms that need to produce small batches of goods that require a degree of customization.

T/F- In a cellular layout, cells are designed to be operated by a few workers who perform a wider array of tasks than assembly-line workers.

T/F- ISO 14000 standards establish specific goals for environmental performance.

T/F- Outsourcing allows a firm to shed functions it does not perform well.

T/F- An assembly line is an example of a product layout.

T/F- Kitchen appliances, such as refrigerators and ovens, are examples of durable goods.

T/F- The machinery used in a product layout is often highly specialized, designed to perform one specific task very efficiently.

T/F- In a servicescape, functionality refers to factors such as decor, background music, lighting, noise levels, and even scents.

T/F- An advantage of foreign outsourcing is that is simplifies value chains.

T/F- Unlike a product layout, a process layout requires equipment to be arranged in a specific sequence.