PETRON CC
Authored by Małgorzata Tyrka
Other
University
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which one can't be used to search a customer using a search field at the top of the page
First name
Last name
Phone number
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
CC agent can search the cases assigned to:
Him
Other users
Nobody (not assigned yet)
Groups
All answers are correct
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What action you can't perform on a customer level:
Modify the details
Request a new identifier
Block
PIN reset
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In Contact Center module the user is able to:
Configure customer notifications like PIN reset
Send a message to only 1 customer
Configure system notifications
Create Business Rules
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which points operations are available in CC:
Points correction
Points conversion
Points transfer
All of them
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Using points correction customer is not able to:
Issue 10 PMILES points
Subtract 10 PMILES points
Issue 10 Air Asia points
Issue 10 Fleet points
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one can't be configured in CC module:
PIN reset notification
New case type
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