The item that is NOT an objective of a good collection letter is

to keep the customer for future business

People write letters to a newspaper editor to

share a view or express a concern

get their opinions to a newspaper's staff

get an invitation to visit the editor

get information about a topic of concern

Which statement is the best way to explain that, even though you must refuse to extend credit now, you will consider another application for credit later?

We look forward to the time when it will be possible for you to undertake credit purchases comfortably.

Even though we have refused your credit application at this time it doesn't mean we won't change our attitude in the future.

As you probably now realize, your decision to apply for credit wiht us was not well timed. We invite you to apply again.

We cannot give your credit due to your poor decisions recently, if you improve soon please apply again.

Which of the following expressions is negative and should be avoided?

An explanation to you is in order...

The price of the item you are selling should be discussed

at the best psychological moment to make the product sound worth the cost

in the closing paragraph of a business letter

near the beginning of the letter so that the customer will consider the article a bargain.

as the central selling point of the sales message.

The purpose of letters that follow-up aftera customer has purchased a product or service is

show the organization's interest in the customer.

demonstrate a desire to continue serving the customer.

A person who contacts a business and inquires about a product or service is probably a

person who will take advantage of the information

A letter requesting an adjustment should be sent

promptly after you discover the problem.

at least 30 days after the problem is discovered.

at least 60 days after the problem is discovered.

at least 90 days after the problem is discovered.

When writing a letter requesting an adjustment, you should

ask your reader for a specific adjustment.

ask your reader what he or she plans to do about the mistake.

question your reader's honesty.

show your anger and disgust with your word choice.

Writing a letter to the editor becomes an obligation when

an article published is misleading or untrue.

you want your organization to recieve publicity.

you wish to suggest a viewpoint or give information

you are angry about an article in the newspaper.

FBLA Business Communications Part Two

Authored by Wayground Content

Specialty

7th - 12th Grade

Used 3+ times

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20 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A sympathy message should

express sympathy only.

never use the word "death".

give a calm and optimistic look toward the future.

never state the deceased person's name.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The two types of invitations that you may be called upon to create for business purposes are

social and formal

formal and informal

semi-formal and formal

informal and semi-formal

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following expressions should be avoided in a letter refusing an adjustment?

Thank you for...

You claim that...

We can offer...

Please return the...

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sometimes you can take the sting out of a refusal letter by

sending a free pamphlet

offering a helpful suggestion

sending a price list

sending a copy of the refusal letter to the president of your company.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The purpose for letters denying adjustments are to say no and

sell a different product.

keep or rebuild the customer's goodwill.

convince the customer that they made a mistake.

give a good reason for the problem.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When granting a full adjustment to a customer, begin te letter with

an expression of appreciation for the reader's request for adjustment.

an explanation of the effort you are making to prevent a repetition of the error.

the news that the full adjustment is being granted

a buffer paragraph with neutral information.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following shippers can use a P.O. Box as the ship-to address?

FedEx

Airborne

United States Postal Service (USPS)

United Parcel Service (UPS)

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