BTEC U14 IT Service Catalogue Quiz
Authored by Zahid Razzak
Computers
12th Grade
Used 1+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which section would likely handle employee promotions and evaluations?
Staff Recruitment
Staff Management
Resource Management
Support and Financial
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which section is likely to focus on optimizing the use of company resources?
Staff Management
Resource Management
Supply Chain Management
Support and Financial
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these business functions/areas is included in the service catalogue? (pick one)
Marketing and Sales
Research and Development
Information Technology
Legal Affairs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which area related to business operations is highlighted in the service catalogue?
Manufacturing of Products
Legal compliance
Financial reporting
Corporate social responsibility
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in creating your IT Service Catalogue?
Create the Online Community
Identify four services
Have Free Wifi
Provide Customer Support
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a suitable service to recommend for our Geek Stuff scenario?
Encrypted FileServer
Free Wifi
Online Courses
Powerful Laptops
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a key service to recommend for the Manufacturing Goods/Services function of Geek Stuff?
Encrypted FileServer
Customer Feedback
Employee Training
Product Development
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