Reception
Authored by Denise Woodman
Specialty
1st Grade
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Describe how to deal with a payment that is suspected to be fraudulent.
Ignore the payment.
Refer to a senior member of staff.
Accept the payment.
Call the police immediately.
2.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
Describe two ways how to deal with a client whose credit card is ‘over limit’.
Ask them to leave.
Refer to a senior member of staff.
Ask for another payment type.
Reduce their payment
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
State when to cash up in a salon to ensure the personal safety of the receptionist.
At the end of the day when the salon is locked.
In the morning before opening.
During lunch hours.
Every hour.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one reason to ensure messages are passed on at the right time and to the right person?
Message may be urgent and to ensure efficient running of salon
To create chaos
The message may be important
To delay the response
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one importance of effective communication to the salon’s business?
The salon’s image and business will be enhanced
The salon will close
The salon will lose customers
The salon will be ignored
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who can you refer a problem to if needed?
A senior team member
A random person
A stranger
A child
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who should be informed if there is an issue in the salon?
The stylist/barber
A passerby
A competitor
A neighbour
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