CRM Quiz for Grade 3
Authored by SANESH PV
Business
3rd Grade
Used 1+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does CRM stand for?
Customer Resource Management
Customer Review Management
Customer Retention Management
Customer Relationship Management
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one benefit of using CRM?
Improved Customer Relationships
More paperwork
Less communication
Higher costs
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does eCRM use to manage customer relationships?
Digital technologies
Face-to-face meetings
Paper forms
Phone calls only
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one objective of CRM?
Limit customer interactions
Reduce customer service
Build long-term relationships
Increase costs
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is a myth about CRM?
CRM is a strategy
CRM can be used by small businesses
CRM helps improve sales
CRM is only for large businesses
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does analytical CRM focus on?
Selling products
Analyzing customer data
Writing letters
Making phone calls
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one way Flipkart uses CRM?
Not using technology
Tracking customer purchase history
Ignoring customer feedback
Only selling in stores
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