Metro Assesment-Chat
Authored by Kelly Carias
Other
Professional Development
Used 4+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which validation option(s) are available in ePrism prior to assisting a customer with a claim for Metro by T-Mobile?
Passcode
AVC mobile number
AVC email
All of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Upon authorization, what is the shipping time frame for Metro by T-Mobile?
None of the above
Next day delivery for all authorizations prior to 8:30 PM ET; except for authorizations from Friday 8:30 PM through Sunday will be delivered on Tuesday
Next business day delivery for all authorizations prior to 8:30 PM ET; Saturday delivery option for an additional $30
Next business day delivery for all authorizations prior to 8:30 PM ET
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What states are impacted by the Ineligible State issue?
AK and HI
CA and OR
AZ and HI
WI and NY
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the claim limit for Metro by T-Mobile?
3 claims in a 12-month period
There is no claim limit
Either A or B, depending on enrolled product
2 claims in a 12-month period
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If unable to validate an enrollment account using passcode or AVC, what system do you use to validate the customer?
Edge
HO
TOPS
Agent Desktop
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This issue opens when there is no enrollment and the customer's billing address is in a state that does not offer coverage.
Ineligible State
NMR
BV
Previously Claimed Device Fee not Paid
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you do if a customer does not agree with the Non-Return Fee Consent?
Select “Customer Declined” and proceed with claim.
Stop the Claim
Nothing
Refer to carrier for review
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Microsoft
or continue with
%20(1).png)
Apple
Others
Already have an account?
