GEX - TEST 1 - 16 JAN 2025
Authored by HR VLC
Hospitality and Catering
12th Grade
Used 3+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If a queue is present, the guest is positively acknowledged with hand or facial gesture within 1 min.
True
False
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
All requested in-house items are delivered within 20 minutes for a resort hotel.
True
False
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
All pre-stay enquiries/emails are responded to within X hours with a full response for all requests
12
24
48
72
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Can we forward calls coming from outside for guests if the caller knows the room number?
Yes
No
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How many Exceptional experiences does our hotel have?
3
4
5
6
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Callers should not remain on hold for more than 30 seconds
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many public swimming pools does Villa Le Corail, A Gran Melia Hotel have?
1 swimming pool
2 swimming pools
3 swimming pools
4 swimming pools
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