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Voice of the Customer Quiz

Authored by hehe suiii

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Voice of the Customer Quiz
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38 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Voice of the customer can be obtained from which of these?

market research

Historical warranty and quality information

Team experience

all the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

________________________ is a systematic approach to identifying standards for comparison

Bench marking

product design

process design

None

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This type of data considers frequency of repair or replacement of components within designated periods of time and the results of long-term reliability/durability tests.

Product reliability studies

bench marking

customer inputs

flow chart

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The translation of the Voice of the Customer into measurable design of objectives is known as -------------

Design goals

voice of customer

process chart

PVT

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The anticipated manufacturing process should be described using a -------------------------------- developed from the preliminary bill of material and product/process assumptions.

Process flow chart

Bill of material

Design goals

Product assumption

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

DFMEA stands for ____________________________

Design Failure Mode and Effects Analysis

Design Failure Means and Effects Allocation

Deign fault make effect Analysis

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The process of verifying that the product design meets the customer requirements are known as --------------------------

Design verification

Design validation

Process verification

all the above

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