12.2. Dealing with requests
Authored by Trương Phượng
English
Professional Development
Used 1+ times
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
lịch sự
polite
friendly
busy
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
kiên nhẫn
quiet
empty
patient
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
xin lỗi
apologize
customer
smile
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
chăm sóc đặc biệt
deliver
special care
particular
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ngay lập tức
right away
immediately
a&b are correct
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
always ................... customers with a smile
welcome
bring
check
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do in the situation?
"a customer telephone the hotel"
Say sorry because you're busy
keep the customer waiting
Always answer the call within three rings or apologize for the delay when you answer
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