If merchant wanted to refund this SPP transaction on 8 August 2024, do you think the transaction can be refunded?

Yes, because merchant have enough SPP balance coming from different another transaction that have same checkout method

No, because merchant hasn't receive SPP transaction that have the same checkout method and type of payment to cover up the balance

No, because refund is not supported for ShopeePay

Yes, because as long as merchant's Xendit balance is sufficient, refund can be processed

If merchant wanted to refund this SPP transaction on 20 May 2024, do you think the transaction can be refunded?

No, because merchant hasn't receive SPP transaction that have the same checkout method and type of payment to cover up the chargeback fund

Yes, because merchant have enough SPP balance coming from different another transaction that have same checkout method

No, because refund is not supported for ShopeePay

Yes, because as long as merchant's Xendit balance is sufficient, refund can be processed

#D & CN Pr#d#ct H#ng##t: #W#ll#t

Authored by CS Xendit

Professional Development

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long is the settlement days for eWallet transactions

T+2 days

T+3 business days

T+2 business days

Depends on the issuer

MULTIPLE SELECT QUESTION

30 sec • 1 pt

How to identify eWallet payment paid by QR String?

In the payment proof it will contain "-qr" beside the merchant ref ID

in transaction inquiry tab on Admin Dashboard - it will contain "-qr" beside the connector reference id

in transaction tab of merchant dashboard - Transaction billing label: QR - Payment Method: E-wallet

escalate to L2

escalate to partner

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Does ShopeePay refund have downtime mode?

No, refund can be proceed anytime

Yes, only for non-whitelist merchant

Yes, downtime happened every 23:55 - 05:00

Yes, but only limited to certain region

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why we can't locate Netflix transaction through Admin Dashboard?

The transactions are not found

Netflix is not integrated with Xendit

Netflix integrate with Xendit using BOKU proxy

because it's not ewallet transaction

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Please kindly see the issue attached. OVO reached out to Xendit because they are receiving chargeback request from NETFLIX end user, what's your action step?

Tell OVO Netflix is not integrated by Xendit therefore please contact Netflix directly

Escalate to BOKU using macro "BOKU Escalation Netflix Transaction Checking"

Escalate to L2

Inform OVO to accept chargeback request because it's not found in our Admin Dashboard

Escalate to CPS/AM

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What's the correct ticket type of this case?

Issue::Ewallet::Paid transaction not reflected on dashboard::Partner Issue

Issue::Ewallet::Paid transaction not reflected on dashboard::Payment received with no callback

Question::Ewallet::Transaction status checking::Partner receives chargeback request

Question::Ewallet::Transaction status checking for partner::Partner receives chargeback request

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Please kindly see the issue attached. OVO reached out to Xendit because they are receiving chargeback request from end user. The transaction is found on OVO side but marked as FAILED in Xendit. What's your action step?

Escalate to L2

Escalate to CPS/AM/Merchant

Tell OVO to ACCEPT chargeback request

Force complete transaction directly

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