MCQ_Session 3_Service Continuum

The service continuum helps businesses understand:

Which of the following is an example of a pure service?

What classification involves services that require minimal customer interaction?

An example of a customized service is:

Which characteristic of services refers to their inability to be stored or inventoried?

Variability in services means that:

A service that is both tangible and intangible, like a restaurant meal, is an example of:

People-based services are classified based on:

Which service characteristic makes it harder for customers to evaluate before purchase?

Services like online banking typically fall under which classification?