Rise Up Customer Service Lesson 1: Welcome to retail
Authored by Marish Varley
Business
12th Grade
Used 27+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is retail?
The process of manufacturing products for wholesale
The process of selling products and/or services to customers to earn a profit
The process of distributing products to manufacturers
The process of providing financial services to businesses
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is a customer in the retail context?
A person who produces goods for sale
A person who purchases goods or services from a business
A person who distributes goods to retailers
A person who works for a manufacturer
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a service?
Clothing
Household items
Lawn mowing
Food
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In a distribution channel, who typically buys large quantities of products directly from the manufacturer?
Retailer
Consumer
Wholesaler
Distributor
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best describes omnichannel retailing?
Offering customers multiple options to interact with physical stores only
Integrating multiple channels of a retail ecosystem to create a seamless consumer experience
Providing products only through online stores
Using catalogs as the primary sales channel
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Retailers sell both products and services. T/F
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
3 mins • 1 pt
E-commerce grew 300% between 2000-2018. T/F
Evaluate responses using AI:
OFF
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