ENGLISH FOR SERVICES FINAL
Authored by Darigold Cadungog
Business
12th Grade
Used 1+ times
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50 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
UNIT 3: PHONE CALLS
Direction: Match each sentence to its corresponding meaning.
'Hello, Martha Greer speaking. How may I help you?'
answer the phone
say when you didn't understand something
say when there was a mistake
offer help
end the phone call
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
UNIT 3: PHONE CALLS
Direction: Match each sentence to its corresponding meaning.
'Could you repeat that, please?'
answer the phone
say when you didn't understand something
say when there was a mistake
offer help
end the phone call
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
UNIT 3: PHONE CALLS
Direction: Match each sentence to its corresponding meaning.
'I'm afraid you got the wrong extension, Mr. Smith.'
answer the phone
say when you didn't understand something
say when there was a mistake
offer help
end the phone call
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
UNIT 3: PHONE CALLS
Direction: Match each sentence to its corresponding meaning.
'Would you like me to connect you?'
answer the phone
say when you didn't understand something
say when there was a mistake
offer help
end the phone call
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
UNIT 3: PHONE CALLS
Direction: Match each sentence to its corresponding meaning.
'Thanks for your call.'
answer the phone
say when you didn't understand something
say when there was a mistake
offer help
end the phone call
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
UNIT 3: PHONE CALLS
Direction: Choose the correct answer.
Who's the message for?
Receptionist
John Richards
Eva Lang
Apex Industries
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
UNIT 3: PHONE CALLS
Direction: Choose the correct answer.
Who's the caller?
Receptionist
John Richards
Eva Lang
Apex Industries
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