Front Office (BRANCH SURABAYA)
Authored by IDeA Edu
Professional Development
12th Grade
Used 5+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the main responsibility of the Front Office department?
Maintain the hotel garden
Handle guest check-in and check-out process
Prepare food for guests
Clean the hotel rooms
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the role of a Valet Attendant in a hotel?
Manage hotel reservations
Handle guest luggage
Cook meals for guests
Clean the hotel pool
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the primary duty of a Door Attendant?
Drive hotel cars
Handle guest complaints
Open the door for all guests
Manage hotel finances
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the responsibility of a Concierge in a hotel?
Handle and keep guest luggage properly
Manage hotel reservations
Clean the hotel rooms
Cook meals for guests
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the role of a Receptionist in the Front Office department?
Clean the hotel pool
Handle guest check-in and check-out
Drive hotel cars
Maintain the hotel garden
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the function of a Telephone Operator in a hotel?
Transfer calls from inside and outside
Manage hotel reservations
Handle guest luggage
Cook meals for guests
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the responsibility of a Guest Relation Officer for VIP Guests?
Drive hotel cars
Clean the hotel rooms
Handle guest complaints
Check VIP guest list
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