ConnectWise PSA Best Practices
Authored by Motur Rick
Life Skills
1st Grade
Used 4+ times
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7 questions
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1.
FILL IN THE BLANKS QUESTION
5 sec • 1 pt
Everything is a -----------
(a)
2.
MULTIPLE SELECT QUESTION
5 sec • 1 pt
What is the two ways a client can create a ticket in SQ:
What is the two ways a client can create a ticket in SQ:
Call
86101
whatapps
3.
MULTIPLE SELECT QUESTION
5 sec • 1 pt
What is a third common way of creating ticket in SQ:
What is a third common way of creating ticket in SQ:
Microsoft Teams
WhatApps
Email the Yann/RB/Andrew/David/Rick
Customer Portal
4.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
What is a fourth way of creating ticket in SQ:
What is a fourth way of creating ticket in SQ:
Microsoft Teams
Call
86101
Ninja
5.
MULTIPLE SELECT QUESTION
5 sec • 1 pt
What two type of businesses is mentioned in the training is to most likely adapt the 'Paint your Calendar Green' concept.
What two type of businesses is mentioned in the training is to most likely adapt the 'Paint your Calendar Green' concept.
Businesses with field technician
SQ
Businesses with high level of Service tickets
Dewa
6.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
With reference to the ConnectWise PSA Best Practices 'You are onsite at a clients', the request is to install a printer for 5 users'. When is the job completed?
With reference to the ConnectWise PSA Best Practices 'You are onsite at a clients', the request is to install a printer for 5 users'. When is the job completed?
When printer has been installed
When printer is configured for at least 4 users
When printer is configured for 5 users
When the paper work is done.
7.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
According to ConnectWise PSA Best Practices, what tool is best for you to create your daily to do list?
According to ConnectWise PSA Best Practices, what tool is best for you to create your daily to do list?
Tickets
Microsoft Teams
Calendar
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